Frequently Asked Questions
We understand that every project is unique and that you want to achieve the best result possible, that is cost effective and on time. Look through our most asked questions, and if this hasn’t answered your burning question, please don’t hesitate to contact us.
Whether you need just a few, or hundreds of garments, get a quote for custom clothing now!
What products do you stock?
We have access to a huge range of products and garments for you to select from, including t-shirts, hoodies, corporate uniforms, high-vis safety wear and more. However we can access an even larger range of garments and merchandise to be embroidered or screen printed that are not on this website, so if you do not see what you need, do get in touch and we can see how we can help.
How long does it take to get a quote?
We aim to get you a quote by the next business day when submitted through the website. However, if you are needing a really urgent job done, give us a call and we will see what we can do.
Once I have signed my artwork and project off, how long will it take to ship to me?
We’ll discuss with you at the time of quoting and confirmation of your job as to the timeframe.
Do you do large projects? E.g. quantities of 100 – 5000? And does it cost less if I’m ordering a large amount?
Essentially the answer is yes. We can provide you with cost comparisons based on various quantities in the quoting process. This will allow you to make a decision early on about budgets and what you require.
Do you do small runs, less than 10? Or even one-offs?
Yes, we provide this service, where others have a minimum of 10.
I’m not located in the Marlborough region; can I work with Newman Graphics?
Yes, for sure. Even if you are located in Hamilton, Palmerston North, Wellington, Christchurch or Dunedin we have you covered. Appointments and consultation can be done via online appointments where necessary.
Do you send samples of t-shirts, hoodies, beanies and uniform garment options out for consideration?
Yes we can do this. Conditions apply, please enquire.
Do you provide a sample of the screen printed project before you complete the entire order?
Only when required.
Can I supply you with the garments for embroidery or screen printing?
Yes, however you will need to check with us in advance that the material is suitable for what you want to achieve. If not, we can source alternative options for you.
Are there any limitations to screen printing?
You will need to be aware that designs that are within 2cm of a seam line or hem won’t be able to be printed. However as long as the artwork fits within the garment area, we should be able to achieve what is required. Sometimes digital heat transfer vinyl is a better option if the design is truly complex, but you will be amazed at what can be achieved. If you are unsure, get in contact with us.
What’s the difference between screen printing and digital heat transfers?
Digital Heat Transfer Vinyl (HTV) provides a high quality and crisp image but is shorter lasting (a few years, depending on fabric) compared to screen printing. We would recommend the vinyl heat transfer process is used if you have just a few garments with a complex design printing requirement.
Screen printing is a generally a higher quality print that will last longer (generally lasts the life of the garment). However, if you only have a small print run it is more expensive than using a vinyl heat transfer. So, you may need to consider which option is best based on your requirements.
We usually use digital heat transfer vinyl if:
– You have a multicolour (more than three colours) very complex custom design
– You need a cost effective option for just a few garments (less than 50)
– You require custom caps / hats and the positioning of the screen printing is difficult or not possible
Screen Printing is the best option if you are retailing a product such as a custom t shirt design, as once the screen is set up you can use the same screen again and again, reducing the need for set up costs on your next print run = more affordable.
Do you do embroidery?
Yes, we do! Check out more information on custom embroidery.
What format do I need to supply artwork in?
If you are supplying the artwork then we require the finished art as a . EPS or .PDF file. This is to ensure that we retain the quality of the design.
If you don’t have finished artwork in appropriate format, but you have a design in mind, then our in-house graphic designer can assist you. Contact us to discuss a quote for your artwork.
Can I use an existing design I have?
Yes, or you can use our in-house design team to come up with something to suit your brief.
How much will it cost me?
In order for us to give you a price, we need as much information from you as possible. Make sure you include details about the project, including design, quantities, product type, colours etc. If you are unsure, please call us to discuss. Price will vary depending on quantities, as there are set-up costs that get spread over all items.
How do you guarantee the quality of the print?
We hand check our garments prior to being shipped, to ensure it meets your expectations. Great customer service is of a high priority for us.
What are the payment options, and do I have to pay a deposit?
For large jobs, a deposit is required prior to starting the job, and full payment paid on completion. All payments are via deposit into our ANZ bank account.
What if I am unhappy with my order?
Great customer service is very important for us. If you are unhappy we want to know and we will do our very best to make things right.
Can I check on the progress of my job?
Yes, you can give us a call or email at any stage to check on your job status. Usually we will email you as part of our work process to keep you informed.
What is your copyright policy?
We will not breach any copyright or trademark laws. You must own or be able to legally use the artwork and logos that you are printing. If we design logos or artwork for you, you own the copyright.
Can I see some examples of previous work you have done?
We don’t currently have a portfolio of past projects loaded on this website, but we have an in-store portfolio for you to view or we can email you some examples. If you follow our facebook or Instagram you will also see examples of our work. Check out our customer feedback for see how happy our customers are with our work!
How many colours can you print?
Essentially, as many as you want. Call us to discuss your requirements, or get a quote now.
Quality products and services, NZ wide
We aim to deliver excellent service for all of our clients. And it doesn’t matter where you are based in New Zealand, we work with clients all over the country.