Updated 7 March 2021
‘Website’ means https://newmangraphics.co.nz/ website through which services are offered;
‘Services’ means any of the services offered by this website;
‘We’, ‘Us’ and ‘Our’ are a reference to our website;
‘You’ and ‘Your’ refer to you;
What Information Do We Collect?
When you contact us via the website (either through Contact Us form, through Quote Request form or if you have subscribed to our newsletter), whether as a person or a business, we require your full name, your email address and phone number.
This information is not publicly visible.
When you email us, we collect all email correspondence.
When you phone us, we may retain your phone call messages.
We retain information from feedback and any surveys provided to us.
Why We Collect This Information
We collect this information to be able to provide you with our services in a safe and trustworthy manner. We may use this information for staff training and quality assurance purpose. We will collect information to ensure lawful compliance on our behalf. Information is also stored on our backups.
We collect information for continuous improvement of our services to you.
Phone numbers are collected to get in touch with you regarding your query, your account etc. as needed. Phone call messages and recordings may be retained for more than 3 years for staff training and quality assurance purpose or legal compliance reasons.
Emails may be collected for providing you with our newsletter, providing information which you may find helpful, promotional marketing including third party advertisements, advertising our products, and any other information with a clear option of being able to specifically unsubscribe from our newsletter.
Feedback and survey information and usage statistics is collected to improve our services and offerings to you.
IP addresses, time of access, hardware and software device information, page view and usage statistics may be collected for improving our services, our ranking and tracking fraudulent activity.
Statements and invoices billed and payments history are collected for financial and tax purposes.
Cookies are used for storing information when you log into our website, for tracking customer behaviour on our website for improving our services to you. We may track customer habits and behaviour on our website to improve our product services
Personal information may also be used for detecting any fraudulent activity, in which case it may be disclosed to relevant authorities.
What Do We Not Collect?
We do not accept any payments using credit cards either on the website or over the phone. Credit card payments are accepted via eftpos machine at our store, but we do not collect credit card information.
Our website may contain links to third parties. We have no control over these links or their privacy and usage policies. Any information you provide or any interaction you have with these links are entirely at your own risk.
Who Is Your Information Disclosed To?
We do not sell, lease or disclose any of your personal information to any third party.
We use the information for staff training, for quality assurance and improving our services to you.
Aggregated information about users without personally identifiable information will be used for us to make informed marketing and advertising decisions, trend analysis etc.
We may disclose your personal information if directed to us by courts or other government or legal agencies, where we believe this disclosure is mandatory.
How Do We Protect Your Information?
We will always take sufficient care to ensure your personal information is held securely by us. Should any breach occur, we will inform you and the Office of Privacy Commissioner.
Information may be stored on servers in New Zealand and overseas.
Any personal data no longer required by us is securely deleted as soon as possible unless required for legal compliance reasons.
Should you wish to correct or update your personal information, please get in touch with us.